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Terms of Service

Effective Date: February 25, 2026

Welcome to JoeToGo Cookies! These Terms of Service ("Terms") govern your use of our website joetogocookies.com and your subscription to our cookie delivery service. By subscribing to our service, you agree to these Terms.

1. Acceptance of Terms

By accessing our website or subscribing to JoeToGo Cookies, you agree to be bound by these Terms, our Privacy Policy, and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our service.

2. Subscription Service

2.1 Service Description

JoeToGo Cookies offers monthly cookie subscription plans with weekly deliveries. Each subscription includes:

• Fresh-baked cookies delivered every Friday
• Rotating selection of classic and specialty flavors
• Delivery to your specified address in Edmonds, WA

2.2 Subscription Plans

We offer the following subscription tiers:

• Household Plan: $35/month - 24 cookies per month
• Standard Plan: $50/month - 48 cookies per month
• Premium Plan: $75/month - 48 specialty cookies per month
• Office Hero Plan: $150/month - 60 cookies per month

2.3 Pricing and Payment

• All prices are in U.S. Dollars and are subject to change with 30 days' notice
• Subscription fees are charged monthly on the date you subscribe
• Payment is processed through Square and is subject to Square's terms
• You authorize us to charge your payment method on a recurring monthly basis
• Failed payments may result in suspension or cancellation of your subscription

2.4 Auto-Renewal

Your subscription automatically renews each month unless you cancel. You will be charged at the beginning of each billing cycle. You are responsible for canceling your subscription before the next billing date if you wish to avoid charges.

3. Delivery

3.1 Delivery Schedule

Cookies are delivered every Friday to your specified delivery address. We bake fresh the morning of delivery for maximum freshness.

3.2 Delivery Area

We currently deliver only within Edmonds, WA and immediately surrounding areas. We reserve the right to determine delivery eligibility based on location.

3.3 Delivery Address

• You are responsible for providing a complete and accurate delivery address
• If delivery fails due to an incorrect address, no refund will be provided
• You may update your delivery address by contacting us at least 48 hours before your next delivery

3.4 Delivery Issues

• Cookies will be left at your specified delivery location (doorstep, porch, etc.)
• We are not responsible for cookies stolen after delivery
• We are not responsible for delivery delays caused by weather, traffic, or other circumstances beyond our control
• You must report damaged or missing deliveries within 24 hours of scheduled delivery

3.5 Recipient Availability

You do not need to be present for delivery. Cookies will be left at your delivery address. We recommend retrieving them promptly to maintain freshness.

4. Cancellation and Refunds

4.1 Cancellation Policy

• You may cancel your subscription at any time through your Square account or by contacting us
• Cancellations must be made at least 48 hours before your next scheduled delivery to avoid being charged
• Upon cancellation, you will continue to receive deliveries through the end of your current billing cycle
• No refunds for partial months or unused deliveries

4.2 Pause/Skip Deliveries

• Standard and Premium plans allow you to skip up to 2 weeks per quarter
• Requests to skip must be made at least 48 hours before the scheduled delivery
• Skipped weeks do not extend your billing cycle or provide credits

4.3 Refund Policy

Refunds are provided only in the following circumstances:

• Cookies arrive spoiled, moldy, or otherwise inedible (must report within 24 hours with photo evidence)
• We fail to deliver without prior notice
• We deliver significantly fewer cookies than subscribed (e.g., 30 cookies instead of 48)

Refunds will NOT be provided for:

• Change of mind or flavor preferences
• Delivery issues caused by incorrect address, recipient unavailability, or theft after delivery
• Cookies that arrive slightly warm or soft (they are fresh-baked!)
• Minor variations in cookie size or appearance

4.4 Chargebacks

If you initiate a chargeback or payment dispute with your bank/credit card company without first contacting us, your subscription will be immediately terminated and you will be prohibited from future subscriptions.

5. Food Safety and Allergens

5.2 Customer Responsibility

• You are solely responsible for determining whether our cookies are safe for your consumption based on your dietary restrictions and allergies
• We provide ingredient lists upon request, but you assume all risk of allergic reactions or dietary issues
• We are NOT liable for allergic reactions, food sensitivities, or health issues arising from consumption of our cookies

5.3 Food Handling

• Cookies are baked fresh the morning of delivery
• Cookies should be consumed within 3-5 days for best quality
• We recommend storing cookies in an airtight container
• You are responsible for proper storage after delivery

6. Limitation of Liability

6.1 Maximum Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO OUR SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID FOR YOUR SUBSCRIPTION IN THE MONTH IN WHICH THE CLAIM AROSE.

6.2 Exclusion of Damages

WE ARE NOT LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Personal injury, illness, or allergic reactions
• Property damage caused by our cookies or delivery
• Emotional distress or disappointment

6.3 Force Majeure

We are not liable for failure to deliver or delays caused by circumstances beyond our reasonable control, including:

• Natural disasters (earthquakes, floods, severe weather)
• Government actions or public health emergencies
• Labor disputes or supply chain disruptions
• Equipment failures or power outages
• Acts of terrorism or civil unrest

7. Intellectual Property

7.1 Our Rights

All content on our website, including but not limited to text, graphics, logos, images, recipes, and software, is the property of JoeToGo Cookies and is protected by copyright, trademark, and other intellectual property laws.

7.2 Restrictions

You may not:

• Copy, reproduce, or reverse-engineer our recipes
• Use our branding, logos, or trademarks without permission
• Resell or redistribute our cookies commercially
• Scrape, crawl, or data mine our website

8. Account Termination

8.1 Our Right to Terminate

We reserve the right to suspend or terminate your subscription at any time for:

• Violation of these Terms
• Fraudulent or suspicious activity
• Abusive or harassing behavior toward our staff or delivery personnel
• Repeated chargebacks or payment disputes
• Any reason, at our sole discretion

8.2 Effect of Termination

Upon termination:

• Your access to future deliveries will cease immediately
• No refund will be provided for the current billing period unless required by law
• You will remain liable for any outstanding charges

9. Dispute Resolution and Arbitration

9.1 Binding Arbitration

YOU AGREE THAT ANY DISPUTE ARISING FROM OR RELATING TO THESE TERMS OR OUR SERVICE SHALL BE RESOLVED THROUGH BINDING ARBITRATION, NOT IN COURT, EXCEPT AS PROVIDED BELOW.

9.2 Arbitration Process

• Arbitration will be conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules
• Arbitration will be held in Snohomish County, Washington, or remotely via video conference
• Each party will bear their own costs and attorney's fees unless the arbitrator awards otherwise
• The arbitrator's decision will be final and binding

9.3 Exceptions to Arbitration

Either party may bring a claim in small claims court if the claim qualifies. Either party may also seek injunctive relief in court for intellectual property violations.

9.4 Class Action Waiver

YOU AGREE THAT ANY ARBITRATION OR COURT PROCEEDING SHALL BE CONDUCTED ON AN INDIVIDUAL BASIS ONLY, NOT AS A CLASS ACTION, AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

9.5 Informal Resolution

Before initiating arbitration, you agree to first contact us at hello@joetogocookies.com to attempt to resolve the dispute informally.

10. Governing Law and Venue

These Terms are governed by the laws of the State of Washington, without regard to its conflict of law principles. Any legal action not subject to arbitration shall be brought exclusively in the state or federal courts located in Snohomish County, Washington, and you consent to personal jurisdiction in those courts.

11. Changes to Terms

We may update these Terms from time to time. If we make material changes, we will notify you by:

• Posting the updated Terms on this page with a new "Effective Date"
• Sending an email notification to subscribers

Your continued use of our service after changes are posted constitutes acceptance of the updated Terms. If you do not agree to the new Terms, you must cancel your subscription.

12. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

13. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and JoeToGo Cookies regarding our service and supersede any prior agreements or understandings.

14. Contact Information

If you have questions about these Terms, please contact us:

15. Acknowledgment

BY SUBSCRIBING TO JOETOGO COOKIES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.

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