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Privacy Policy

Effective Date: February 25, 2026

At JoeToGo Cookies ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website joetogocookies.com and subscribe to our cookie delivery service.

1. Information We Collect

Personal Information You Provide

When you subscribe to our service, we collect:

• Contact Information: Name, email address, phone number
• Delivery Information: Street address, city, state, ZIP code
• Payment Information: Credit/debit card information (processed securely through Square)
• Account Information: Username, password (if you create an account)
• Subscription Preferences: Cookie preferences, delivery schedule, dietary restrictions

Information Collected Automatically

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on site, links clicked
• Cookies: Small data files stored on your device (see our Cookie Policy below)

2. How We Use Your Information

We use your personal information to:

• Process Orders: Fulfill your cookie subscription and deliver to your specified address
• Payment Processing: Charge your payment method monthly through Square
• Customer Communication: Send order confirmations, delivery updates, and receipts
• Customer Service: Respond to your questions and support requests
• Subscription Management: Manage pauses, cancellations, and plan changes
• Marketing: Send promotional emails about new flavors or special offers (you can opt-out anytime)
• Business Operations: Improve our service, analyze trends, and prevent fraud

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information with:

Service Providers

• Square: Payment processing (subject to Square's Privacy Policy)
• Delivery Partners: Local delivery services to fulfill your orders
• Email Service: To send transactional and marketing emails
• Web Hosting: GoDaddy for website hosting

Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to protect our rights and safety.

Business Transfers

If JoeToGo Cookies is sold or merged with another company, your information may be transferred to the new owner.

4. Data Security

We implement reasonable security measures to protect your personal information, including:

• Secure payment processing through Square (PCI-DSS compliant)
• SSL encryption for data transmitted through our website
• Restricted access to personal information
• Regular security reviews and updates

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

You have the right to:

Access and Update

Request access to the personal information we hold about you and update incorrect information.

Delete

Request deletion of your personal information (subject to legal retention requirements).

Opt-Out of Marketing

Unsubscribe from promotional emails by clicking the "unsubscribe" link in any marketing email.

Cancel Subscription

Cancel your subscription at any time through your account or by contacting us.

California Residents (CCPA Rights)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how we use it
• Right to delete your personal information
• Right to opt-out of the sale of personal information (note: we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at [email protected].

6. Cookie Policy

Our website uses cookies (the digital kind, not the edible kind!) to improve your experience. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential Cookies: Required for the website to function (e.g., remembering items in your cart)
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

7. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Instagram). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Data Retention

We retain your personal information for as long as:

• You maintain an active subscription
• Necessary to fulfill orders and provide customer service
• Required by law (e.g., tax records, transaction history)

After cancellation, we may retain certain information for up to 7 years for legal and accounting purposes.

10. International Users

Our service operates in Edmonds, Washington, USA. If you are located outside the United States, your information will be transferred to and processed in the United States. By using our service, you consent to this transfer.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on this page with a new "Effective Date"
• Sending an email notification to subscribers

Your continued use of our service after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

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